Terms & Service

These terms of use are an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes. These terms of use do not require any physical, electronic, or digital signature.

These terms of use are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the Platform by any person.

The domain name www.cookrich.co.in on the Platform and mobile application (hereinafter referred to as “Platform“) is owned by Cook Rich Food Private Limited, a company incorporated under the Companies Act, 2020 with its registered office at 23, Brown Ganj Galla Mandi Etawah - 206001, Uttar Pradesh

(hereinafter referred to as “CRFPL“).

Your use of the Platform, services and tools are governed by the following terms and conditions (“Terms of Use“) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact with any third parties registered on the Platform, you shall be subject to the policies that are applicable to the Platform for such transactions with such third parties. By mere use of the Platform, you shall be contracting with CRFPL, and these terms and conditions including the policies constitute Your binding obligations, with CRFPL,

For the purpose of these Terms of Use, wherever the context so requires “You”, “Your”, “Yourself” or “User” shall mean any natural or legal person who has either registered on the Platform as a registered user or who visits the Platform as a guest. The term “We”, “Us”, “Our” shall mean CRFPL,

When You use any of the services provided by Us through the Platform, including but not limited to product reviews, feedback, etc., You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into these Terms of Use and shall be considered as part and parcel of these Terms of Use. We reserve the right, at Our sole discretion, to change, modify, alter, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for any updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as, You comply with these Terms of Use, we grant You a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Platform.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by CRFPL, Privacy Policy as amended from time to time at www.cookrich.co.in and subject Yourself to other conditions for accessing the Platform, including user agreement terms with registered sellers on our Platform.

Please note that the availability of, and your ability to access the Platform or some part of the Platform, is subject to our sole discretion and may be dependent upon your geographical location. On account of the nature of the internet, this Platform may also be accessed in various geographical locations; and You hereby agree and acknowledge that You are accessing this Platform and availing of the services, at your own risk, choice and initiative and You agree and undertake to ensure that your use of the Platform complies with all applicable laws including the local laws in your jurisdiction. Further, such services may vary from place to place, time to time and device to device and would be subject to various parameters such as specifications, device, internet availability and speed, bandwidth, etc. You agree and acknowledge that We may monitor or use certain technologies and monitoring of activities including logging of Your IP address to ascertain and verify your geographical location. Subject to compatibility, You may be able to access the Platforms through mobile phones, tablets and other IP based connected devices.

These terms of use (“Terms of Use”) mandate the terms on which the users (“You” or “Your” or “Yourself” or “User”) access and register on the Platform www.cookrich.co.in operated and managed by Cook Rich Food Private Limited) (“CRFPL,”), collectively referred to as, “the Platform”. Please read the Terms of Use and Privacy Policy carefully before using or registering on the Platform or accessing any material, information through the Platform.

By clicking on the “I accept” button provided below, you accept this Terms of Use and Privacy Policy and agree to be legally bound by the same. The Platform acts as a mere facilitator between the sellers registered on the Platform (“Seller”) and buyers purchasing or interested in purchasing the products sold under the brand name/trademarks of Cook Rich Food Private Limited (“CRFPL,”) available for sale on the Platform (“Products”).

Eligibility to Use Services

1.         This Platform are not available to minors i.e., persons under the age of 18 (eighteen) years or to any Users suspended or removed by CRFPL, for any reason whatsoever. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services from the Platform under the applicable laws. CRFPL, reserves the right to refuse access to the Platform to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so. You shall not have more than one active Account (as defined hereinafter) on the Platform. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.

2.       User Account, Password, and Security In order to purchase the Products on the Platform, You will have to register on the Platform by providing details about Yourself, including Your name, address, contact details and such other details as may be required on the Platform and create an account (“Account”). You shall ensure and confirm that the Account information provided by you is complete, accurate and up to date. If there is any change in the Account information, you shall promptly update Your Account information on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if CRFPL, has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, CRFPL, has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that CRFPL, may have against You at law or in equity, for any misrepresentation of information provided by You. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to,

·         Immediately notify CRFPL, of any unauthorized use of Your Account information or any other breach of security, and

·         Ensure that you exit from Your Account at the end of each session.

3.       CRFPL, cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by CRFPL, or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for shopping on the Platform is expressly prohibited.

Payment Services

1.         All payments in respect of the Products shall be made to designated Seller through the Platform. To the extent permitted by applicable law and subject to CRFPL,’s Privacy Policy, you acknowledge and agree that CRFPL, may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. In order to make payments online, you undertake to use a valid payment card or bank details or third party wallets or details required for any other mode of payment (“Payment Details”) with the authority to use the same, to have sufficient funds or credit available to complete the payment on the Platform in good standing. By providing the Payment Details, you represent, warrant, and covenant that:

·         You are legally authorized to provide such Payment Details;

·         You are legally authorized to perform payments using such Payment Details; and

·         Such action does not violate the terms and conditions applicable to your use of such Payment Details or applicable law.

2.       You agree that you are responsible for any fees charged by your mobile carrier in connection with your use of the payment services through your mobile. CRFPL, shall use the Payment Details as described in CRFPL,’s Privacy Policy. You may add, delete, and edit the Payment Details you have provided from time to time through the Platform.

3.       The payment receipt for completion of a transaction shall be made available to Buyer on the Platform. Except to the extent otherwise required by applicable law, CRFPL, is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, CRFPL, is not liable for any payments that do not complete because:

·         Your payment card or bank account or third-party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided;

·         You have not provided Seller with correct Payment Details;

·         Your payment card has expired; or

·         Circumstances beyond control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.

4.      The Platform shall not be responsible for any unauthorized transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such instances. All information that is collected at the time of payment, like card details, names; passwords etc. are encrypted using Secure Socket Layer (SSL) coding. The terms mentioned in this section are also mentioned under “Billing Terms and Conditions“.

Pricing

The price of the Products displayed on the Platform shall be either equal to or less than the Maximum Retail Price (MRP) printed on such Products. If no such Maximum Retail Price (MRP) is printed on such Products, then such Products shall be sold at such price as may be determined by the Seller. Any order/booking made for a Product through the Platform may be subject to additional terms and conditions (including offers, discount and sales schemes/ campaigns offered from time to time, delivery charges) mentioned therein, which you are presumed to have read and accepted at the time of placing the order/booking.

Shipping of Products

1.         Orders placed by you on the Platform through Seller, will be delivered as per notification received by buyer post placement of the order. At times when Seller are experiencing high volume of orders or any reasons beyond control of Seller, shipments may get delayed by a few days, in which case, You will be intimated (on the details shared by you at the time of placing Your order/registering on the Platform). Once your order is dispatched by Seller, you will be communicated, with the details of the time and progress of the delivery. On the date of delivery, the person delivering the Product will reach out to you (on the number shared by you at the time of placing your order/registering on the Platform) to confirm your presence to receive the Order. You are requested to be available on the date of delivery since the Products will either be hand delivered to you or to someone appointed by you to collect the order on your behalf. In case of appointment of someone to collect the Order, please select the option for the same while placing your order on the Platform.

2.       All deliveries sent to residential or commercial spaces require a recipient signature for authentication or any automated proof of receipt of goods. We take no responsibility for shipment receipt signed by an alternative person other than the person ordering the Product or someone appointed by you to receive the order at the delivery address. Maximum of 3 attempts will be made on the date of delivery to deliver the Product at the address indicated as the delivery point, at the time of placing the order post which the order will be cancelled, and no refund will be given. We do not take responsibility for an incorrect address that was provided at the time of placing the order. In case of an incorrect address, the product will be returned by the rider and no refund will be given to the customer.

3.       All claims for damages must be reported to customer service through an email at: customercare.cookrich@gmail.comwithin 24 hours of order delivery. For each order, a shipment charge will have to be paid by the customer if applicable. The exact shipment charges for the order will be shown to the customer at the order checkout page. As soon as the customer receives the product, the customer should store it under the storage conditions mentioned on the back of the pack. No replacement or refunds will be done for any quality loss or damages if the product is not stored in the storage/usage conditions mentioned at the back of the pack.

Cancellation, Returns and Exchange

An order placed and confirmed cannot be cancelled you are entitled to a 100% replacement of order in case you received something else than what you ordered or your order reached you in a distorted manner. If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement. Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product. Any request for replacement will be accepted only after inspection of the Product. Once the replacement request is placed with the customer service, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing the order. Once the Product is received, it takes about 1 working day for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User in 3 working days. At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during or after the replacement is completed, feel free to contact us at: customercare.cookrich@gmail.com. The terms mentioned in this section are also mentioned under “Cancellation, Returns and Exchange Policy“.

Use of Platform

1.         All commercial/contractual terms are offered by and agreed to between You and the registered sellers alone and detailed in the Seller T&C. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and after sales services related to the products. CRFPL, does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between You and the registered sellers. All discounts offers (including exchange offers) are by the registered sellers and not by CRFPL, However, CRFPL, reserves rights to support services to sellers in respect of warehousing, logistics, order fulfilment, call centre, payment collection and other services as requested by Sellers.

2.       Terms with regard to placement of any order of the products with a registered seller, acceptance of such order, terms of delivery etc. shall governed by the Seller T&C. Any enquiry placed by you, or selection of products for an intended purchase with a registered seller on our Website does not constitute a contract between us, and CRFPL, shall in no way be connected with the booking or acceptance of the orders, which shall solely be between You and the registered seller.

3.       All enquiries raised by You on the Website or any product selection by You on the Website along with the information provided by You on the Website will be communicated to the registered sellers. On placing of an enquiry or an order from You will be contacted by the registered seller either by email or by telephone and You can proceed to place Your order with the registered seller on such terms and conditions as agreed between You and the registered Seller. On making production selection on the Website for an intended purchase, You will be directed to the Seller’s payment gateway, where You can transact and complete your order with the registered seller on terms as agreed with the registered seller.

4.      On placing an order selection on the Website and subsequent payment on the Seller’s payment gateway, You will receive communication confirming your order. This will only be an acknowledgement and will not constitute acceptance of your order by the registered seller. A contract between You and the registered seller for the purchase of the goods will not be formed until You receive a shipment confirmation from the registered seller. The registered seller is not obliged to supply the product to You until it has accepted your order. Until the time that your order is so accepted, the registered seller reserves the right to cancel your order and You have the right to cancel your order. Any transaction price paid by You in case of such cancellation by the registered seller, shall be refunded to You by the registered seller. Further, the registered seller may cancel an order wherein the quantities exceed the typical consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical consumption. What comprises a typical consumption quantity limit shall be based on various factors and at the sole discretion of the registered seller and may vary from customer to customer.

5.      CRFPL, does not make any representation or warranty as to specifics (such as quality, value, saleability, etc.) of the products or services displayed on the Website and proposed to be sold or offered by the registered seller. CRFPL, does not implicitly or explicitly support or endorse the sale or purchase of any products or services that are displayed on the Website. CRFPL, accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

6.      CRFPL, is not responsible for any non-performance or breach of any contract entered into between You and the registered seller. CRFPL, cannot and does not guarantee that You or the registered seller will perform any transaction concluded between you. CRFPL, shall not and is not required to mediate or resolve any dispute or disagreement between You and a registered seller.

7.       CRFPL, does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its registered seller. You are advised to independently verify the bona fides of any particular registered seller that You choose to deal with and use Your best judgment in that behalf.

8.      CRFPL, does not at any point of time during any transaction that may ensue between You and a registered seller come into or take possession of any of the products or services offered by the registered seller nor does it at any point gain title to or have any rights or claims over the products or services offered by the registered seller to You.

9.      At no time shall CRFPL, hold any right, title or interest or over the products nor shall CRFPL, have any obligations or liabilities in respect of such contract entered into between You and the registered seller. CRFPL, is not responsible for unsatisfactory or delayed performance of services or damaged products or delivery delays for any reason whatsoever.

10.    The Website is only a promotional venture being undertaken by CRFPL, to market to You the range of products, available with CRFPL, Any potential sale or transaction with a registered seller by You shall be a strictly bipartite contract between the registered seller and You and shall in no manner concern CRFPL,

11.      You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the registered seller(s) that You transact with.

12.     You agree, understand and acknowledge that the Platform is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time from any location. You further agree and acknowledge that CRFPL, is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Platform. Accordingly, the contract of sale of products on the Platform shall be a strictly bipartite contract between you and the sellers on cookrich.co.in

13.    Subject to compliance with the Terms of Use, CRFPL, grants you a non-exclusive, limited privilege to access and use this Platform. You agree to use the Platform only:

1.         For purposes that are permitted by the Terms of Use; and

2.       In accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by CRFPL,/other Users.

14.    You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by CRFPL, You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform. You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that you may consider offensive, indecent or otherwise objectionable.

15.    CRFPL, disclaims all liabilities arising in relation to such offensive content on the Platform. Further, You undertake not to: defame, abuse, harass, threaten or otherwise violate the legal rights of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from CRFPL,; conduct or forward surveys, contests, pyramid schemes or chain letters; upload or distribute files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another’s computer; engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform); attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any Company server, or through the Platform, by hacking, password mining or any other illegitimate means; probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform.

16.    You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Platform, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on the Platform; disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites; collect or store data about other Users in connection with the prohibited conduct and activities set forth in this Section; use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform; use the Platform or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of CRFPL, or other third parties; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any applicable laws or regulations for the time being in force within or outside India or anyone’s right to privacy or personality; violate the Terms of Use contained herein or elsewhere; and reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.

17.     Except as expressly indicated herein, CRFPL, hereby grants You a non-exclusive, freely revocable (upon notice from CRFPL,), non-transferable access to view any content available on the Platform, subject to the following conditions: You may access the content solely for personal, informational, and internal purposes, in accordance with the Terms of Use; You may not modify or alter the content available on the Platform; You may not distribute or sell, rent, lease, license or otherwise make any content on the Platform available to others; and You may not remove any text, copyright or other proprietary notices contained in the content downloaded from the Platform.

Intellectual Property Rights

The Platform and the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is owned and controlled by CRFPL, and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of CRFPL, or Sellers or other respective third parties, as the case may be. You are not permitted to use the Marks without the prior consent of CRFPL,, or the Sellers, or the third party that may own the Marks.